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Terms of Services

Last Updated: February 5, 2025 

Your use of https://apellocallcenters.com/ is subject is subject to the terms and conditions set forth below. These Terms of Service (“Terms”) govern your access to and use of our websites, mobile applications, the call center services and other online products and services (collectively, the “Services”) provided by https://apellocallcenters.com/  (“we,” “us,” or “our”). By accessing or using our Services, you agree to these Terms, including the mandatory arbitration provision and class action waiver in the “Resolving Disputes; Binding Arbitration” section. Please review these Terms carefully. By using the Services, you accept these Terms and our Rules. For information on how we collect, use, and share your information, please see our Privacy Policy. If You do not agree with these Terms, You must discontinue using the Services immediately. 

 

  1. General Terms

By accessing or using Apello Call Center services, including any phone-based, chat, email, or other communication channels, You agree to comply with these Terms. These Terms form a legally binding agreement between You and Us. 

We may modify these Terms from time to time, and will notify You of such changes via Apello Call Center website or other means. It is Your responsibility to review the Terms regularly. 

  1. Services Provided

Apello Call Center provides various services which may include, but are not limited to: 

  • Customer support and inquiries 
  • Technical assistance 
  • Order tracking 
  • Billing inquiries and payments 
  • Appointment scheduling 
  • Service requests 
  • Survey and feedback collection 

You agree that by using Apello Call Center Services, You authorize Us to communicate with You through the provided channels for the above purposes. 

  1. Eligibility

To use the Services, You must: 

  • Be at least 18 years old 
  • Provide accurate and truthful information during registration and communications with Apello Call Center agents 

If You are acting on behalf of a third party, You must have the necessary authorization to do so. 

  1. Customer Responsibilities

You agree that You will: 

  • Provide accurate and up-to-date information to the call center agents 
  • Respect the rights and privacy of Apello Call Center agents and other customers 
  • Not use the Services to engage in illegal, harmful, or abusive behavior, including but not limited to harassment, fraud, or spamming 
  • Follow any reasonable instructions or procedures provided by Apello Call Center agents 
  • Notify Us of any changes to Your contact information (phone, email, etc.) 
  1. Communication Guidelines
  • All communications with Apello Call Center agents should be conducted in a respectful manner. Abusive, offensive, or discriminatory language is strictly prohibited. 
  • We may record or monitor calls and interactions for quality assurance, training, and compliance purposes. You consent to such recordings by using the Services. 
  • We will make every effort to resolve Your inquiry, but certain issues may require additional processing time or escalation to other departments or service providers. 
  1. Use of Personal Information

By using the Services, You consent to Us collecting and using Your personal information, including but not limited to: 

  • Name, phone number, email address, and other details provided 
  • Communication and interaction history This information will be used in accordance with Apello Call Center Privacy Policy, which is incorporated into these Terms by reference. 
  1. Limitation of Liability

To the fullest extent permitted by law, We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of Apello Call Center Services. This includes, but is not limited to, damages resulting from errors in communication, call interruptions, or delays. 

  1. Termination and Suspension

We reserve the right to terminate or suspend Your access to Apello Call Center Services at any time for any reason, including but not limited to: 

  • Violation of these Terms 
  • Engaging in unlawful or abusive behavior 
  • Misuse of the Services 
  • Failure to cooperate with Apello Call Center agents 

Upon termination, any outstanding obligations or disputes between You and Us will remain in effect. 

  1. Intellectual Property

All materials provided through the Services, including scripts, logos, content, and software, are owned or licensed by Us and are protected by intellectual property laws. You agree not to reproduce, distribute, or otherwise use any of this material without Apello Call Center prior written consent. 

  1. Dispute Resolution

Any disputes or claims arising out of or in connection with these Terms will be resolved through binding arbitration, in accordance with the rules of the American Arbitration Association. The arbitration will take place in Kent County in the state of Michigan, and the decision of the arbitrator will be final. 

  1. Governing Law

These Terms are governed by and construed in accordance with the laws of the state of Michigan in The United States of America, without regard to its conflicts of law principles. 

 

  1. Indemnification

You agree to indemnify, defend, and hold harmless ttps://apellocallcenters.com/ and our officers, directors, agents, partners, and employees (collectively, the ttps://apellocallcenters.com/ Parties”) from any claims, damages, losses, or expenses arising from: 

  • Your violation of these Terms or any rights of others (including intellectual property or privacy rights), 
  • Your illegal activities. 

You agree to promptly notify the ttps://apellocallcenters.com/ Parties of any third-party claims, cooperate in defending those claims, and pay all related fees and costs, including legal fees. We have control over the defense or settlement of such claims. 

 

  1. 13. Amendments

We may amend these Terms at any time. Any amendments will be effective upon posting on the website or notifying You through other means. Your continued use of the Services after such amendments constitutes acceptance of the new Terms. 

  1. 14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision will be severed from the remaining Terms, which will continue in full force and effect. 

 

  1. 15. Disclaimers — Service Provided “As Is”

We strive to provide great Services, but we cannot guarantee everything. Your use of the Services is at your own risk. 

  • “As Is” Basis: 
    The Services and any content provided are offered “as is” and “as available,” without warranties of any kind, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. 
  • Third-Party Content: 
    We may provide access to third-party products, services, or content (“Third-Party Content”). However, we do not control or endorse Third-Party Content and make no warranties regarding it. Use of Third-Party Content is at your own risk.  
  1. Disclaimer: No Sale of Information to Third Parties

 

  • At Apello Call Center, we are committed to protecting your privacy. We do not sell, rent, or trade your personal information to third parties for marketing or other commercial purposes. 

 

  • The information you provide to us is used solely for the purpose of delivering our services to you and improving your experience with us. We may share your information with trusted service providers who assist in delivering our services, but only to the extent necessary for them to perform their functions. These third-party providers are prohibited from using your information for any other purpose. 

 

  1. 17. Contact Information

If you have any questions or concerns about these Terms or the Services, please contact us at: 

Apello Call Center 

4370 CHICAGO DR SW STE.118  

GRANDVILLE MI 49418 

 

Email: team@apellocallcenters.com 
 

Phone: (888) 304-1162